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ID Card Office Contact

CACs and USID Credentials (i.e., non CACs) are by appointment only during scheduled business hours.  Individuals that do not have a CAC or a valid unexpired CAC or USID will need to be vetted prior to appointment date, please allow at least one week lead time prior to appointment date for the vetting process to complete.

To schedule an appointment, please call 414-944-8264 for CAC and USID during business hours…etc.

Replace the Rapids locator website with the following: https://idco.dmdc.osd.mil/idco/

DEERS updated can be done remotely.  Call 414-944-8437 for more information.

Business Hours


Sunday   Closed 
Monday Closed
Tuesday 0730-1400
Wednesday  0730-1400
Thursday  0730-1400
Friday  Closed
Saturday  Closed